The payment system of Visa is reportedly now working in “full capacity”. On Friday there was virtual outage of its services in the UK and the rest of Europe as well following a hardware failure.
A statement posted on the Visa Europe website in the early hours of Saturday said: “Visa Europe’s payment system is now operating at full capacity, and Visa account holders can now use Visa for any of their purchases and at ATMs, as they normally would.”
The statement also clarified that no unauthorised access or cyber-attack was behind the issue.
The unprecedented crash, which began at around 2.30pm in Europe on Friday, had left millions of people not being able to pay for goods and services throughout Europe.
There was an apology issued by Visa on Friday night that claimed that the company had fallen “well short” of its aim of ensuring that cards worked reliably at all times.
There were some payments that got completed while others did not, said a spokesman for the supermarket chain Asda.
“When you try to pay something, it sends a message to Visa and then Visa have to send a message back to the chip and pin machine to say this is OK and then the banks are in between at some point. The message that is coming back to the chip and pin, that is where the fault is,” the spokesman said.
Visa was immediately contacted by the Bank of England to inquire the time when its services would be up and running. One banking industry source was quoted in the media saying: “There is never a good time for the payments system to go down but a Friday afternoon, when there is a flood of people leaving work, must be among the worst.”
Those who were affected by the systems failure in Spain were sought to be reassured in the tweet by Guardia Civil. The force said: “Stay calm. If you can’t pay it’s not because you’ve been robbed or hacked. Visa is suffering a service crash in Europe that’s stopping payments going through in its cards.”
In the UK and some other parts of Europe however, people were still able to use ATMS which resulted in long queues outside the functional ATMs.
The Visa spokesman said on Friday: “The issue was the result of a hardware failure. We have no reason to believe this was associated with any unauthorised access or malicious event.”
(Adapted from TheGuardian.com)