Company Needs To Do Much Better, Says New Boeing CEO

Boeing needs to better its corporate culture and amend its business, said that the company’s new CEO Dave Calhoun.

A pledge to listen to employees, customers and regulators was given by Calhoun in a letter to the employees of the company after he started at his new role as the CEO of the company starting Monday.

“This is a crucial time for Boeing. We have work to do to uphold our values and to build on our strengths,” he said I the letter. “I … see opportunities to be better. Much better. That includes engaging one another and our stakeholders with greater transparency, holding ourselves accountable to the highest standards of safety and quality.”

Convincing regulators to grant approval for its 737 Max planes to fly again would by the first priority of the company, he said.

“We’ll get it done, and we’ll get it done right,” he said.

The 737 Max planes, which has been the cash cow for the company, has been grounded globally since March last year after two fatal crashes involving the planes within a span of just five months in which 346 people were killed.

Despite the pledges, the other issues troubling Boeing were also pointed out in the letter by Calhoun. Issues such as the delay in the launch of the 777X, a new jet designed by the company, and troubles for its first flight were among the issues. Other issues included the failed attempt by the Starliner, the space capsule that was designed by the company for carrying astronauts to the International Space Station, to reach the ISS as had been planned in its most recent attempt.

Calhoun previously had been the chairman of the company and was selected in late December as the CEO of the company as a replacement of former CEO Dennis Muilenburg who was fired by the company. The company had made the move because “a change in leadership was necessary to restore confidence in the company moving forward as it works to repair relationships with regulators, customers, and all other stakeholders,” the board of the company had said at that time. Position in other companies that Calhoun had been holding had been vacated by him during the three weeks since then.

The decision to fire Muilenburg was taken by the company after it had handed over internal employee communications of the company to the United States Federal Aviation Administration (FAA)/ those communications had essentially criticized and mocked the designing of the 737 Max planes and raised questions about its safety. Those communications were made public last week.

The jet was described as “designed by clowns, who in turn are supervised by monkeys” by one employee.

The communications also showed two employees saying that they would not let their families fly on the aircraft. An apology to the FAA, Congress, airlines and their passengers was also included in the public release of the documents by Boeing.

Nothing about those emails were mentioned by Calhoun’s email to the employees. But he did say “I also recognize the learnings — many of them painful — from the experiences of the last 18 months that you are bringing to the way we do business.”

(Adapted from

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