China Consumer Association chastises Apple following Apple ID thefts by hackers

Apple users who had not enabled the two-factor authentication have fallen victim to phishing scams. Apple has stated, the incident has led to a rise in “false and fraudulent refund claims trying to take advantage of this incident.”

Earlier thhis month, following an internal investigation Apple stated, it had uncovered a “small number of our users’ accounts were accessed through phishing scams where two-factor authentication was not enabled”.

Following the disclosure, a Chinese consumer body criticized the U.S. company over the data security issue which affected a number of consumers in China who claimed to have suffered financial losses due to their Apple IDs being stolen.

Apple has disclosed, the phishing attack has led to a rise in “false and fraudulent refund claims trying to take advantage of this incident.”

In a statement placed on its website, the China Consumer Association said, Apple should compensate consumers in full.

“Apple should not shift the blame, play down its own safety issues and divert consumers’ attention,” reads the statement from the China Consumer Association.

Last week, Chinese mobile payment platform Alipay stated hackers had taken an unknown amount of money from user accounts using stolen Apple Ids; the issue has remained unresolved despite consumers reaching out to Apple.

“We regret the inconvenience caused to our customers by these phishing scams,” said Apple a statement. “We are proactively identifying suspicious activities and reaching out to affected customers. We strongly advise all users to enable two-factor authentication, which prevents unauthorized access to their accounts.”

Apple’s statement went on to add, it was communicating with “relevant consumer agencies and listening to customer feedback about those changes”.


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