‘They Seem To Misunderstand What We Do’, Says Consumer Reports Answering Tesla’s Acquisitions

Consumer Reports says the automaker may not understand what the magazine does after being bashed by Tesla for predicting the new Model 3 will have average reliability.

“Tesla seems to misunderstand or is conflating some of what we fundamentally do — our Annual Reliability Survey report and the related predictions versus our car reviews and tests,” the company said in a prepared statement.

How the Consumer Report reached the conclusion and whether Consumer Reports should have predicted the reliability of the model 3 are the issues at hand.

Since Consumer Reports has not had any Model 3 owners answer surveys about what works or doesn’t work in the new vehicle and because CR’s auto team has yet to drive the car, therefore Tesla questions how Consumer Reports can make the claim that it had made about the car.

In addition, tests and surveys that lack scientific integrity that were run by Consumer Reports were also slammed by the automaker.

“Time and time again, our own data shows that Consumer Reports’ automotive reporting is consistently inaccurate and misleading to consumers,” the company said in a statement.

Consumer Reports says Tesla is wrong even though accusation made by Tesla is a stinging one. The company added, “We at CR are confident in our data, methods, and reporting.”

There were two factors that Consumer Reports says it based its prediction on for Model 3’s reliability. More than 2,000 reliability surveys from the Tesla Model X and Tesla Model S were analyzed by the company as the first stage. The Model 3 should not have as many glitches because of the fact that it has less complex engineering compared to Model X, and this was the second consideration for the company arriving at the conclusion.

“This is going to be a much simpler vehicle. In fact it should be the least complicated vehicle that Tesla really has ever produced,” said Jake Fisher, head of the CR Auto Team.

They make it clear that their reliability prediction is not a review based on driving impressions or measuring how the car performs on a test track even though Fisher and his team have yet to drive the Model 3.

Whether Consumer Reports should have waited for next year’s survey when it will hear from Model 3 owners or whether Consumer Reports should have even predicted the reliability of the Model 3 is ultimately the question that is being raised. Consumer Reports is not changing its approach despite Tesla’s complaints.

“We will continue to report on and test Tesla’s products in the same fair-minded, consumer-focused way we do with all manufacturers,” the magazine said.

(Adapted from Reuters)


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