Bose, with an annual turnover of $3.5 billion, is once again facing a privacy violation issue.
As per a complaint filed by Kyle Zak in a federal court in Chicago, Bose Corp has been charged with spying on its customers by using an app that tracks the music, podcasts and other audio they listen to. This information is then allegedly sold without permission, all of which is in gross violation of consumer’s privacy rights says the lawsuit.
The lawsuit is seeking an injunction to stop Bose from its “wholesale disregard” of consumer privacy rights.
“People should be uncomfortable with it,” said Christopher Dore, Zak’s lawyer, in an interview. “People put headphones on their head because they think it’s private, but they can be giving out information they don’t want to share.”
Bose did not respond to requests for comment on the proposed class action suit.
Framingham, Massachusetts-based Boss said an annual turnover of $3.5 billion.
This lawsuit was the latest to accuse boss in trying to boost its profit by quietly collecting customer info, which is then sold or used to solicit more business.
Zak is seeking millions of dollars in damages for consumers of Boss’speakers and headphones, including QuietControl 30, QuietComfort 35, SoundSport Pulse Wireless, SoundLink Around-Ear Wireless Headphones II, SoundSport Wireless and SoundLink Color II.
Zak is also seeking a halt to the data collection, which he claims violates the federal Wiretap Act and Illinois laws against eavesdropping and is fraud on consumers.
Dore, a partner at Edelson PC, opined that customers do not see the Bose app’s user service and privacy agreements when signing up and the privacy agreement says nothing about its data collection.
Incidentally, Edelson specializes in suing technology companies over alleged privacy violations.
The case is Zak v Bose Corp, U.S. District Court, Northern District of Illinois, No. 17-02928.