Another type of smartphone can be exchanged for by customers with second thoughts about using a replacement Samsung Galaxy Note 7 in the US. This is being implemented by Sprint.
A Southwest Airlines flight was canceled after a passenger’s Note 7 — allegedly a replacement model — ignited before takeoff in Wednesday and the federal regulators and Samsung are investigating the incident. The Sprint move comes at the heels of Wednesday’s incident.
While the U.S. Consumer Product Safety Commission, said it “is moving expeditiously to investigate” whether there are any issues with the replacement devices it had previously approved, Samsung said it is looking into the issue. The U.S. Consumer Product Safety Commission is the federal agency handling the original recall.
After multiple reports of fires, including some causing injury, resulted in the halting of the sale of the original Note 7 from Sept. 2. Samsung last month began shipping replacement units after it has said that it traced the problem to a battery issue.
Whether or not it continues to believe the replacement units are safe have not been made clear by the agency.
The carrier “is working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones,” Recode reported quoting a representative of Sprint.
“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” the Sprint representative reportedly told Recode.
The Note 7 sales were now going on well after restart, said T-mobile, which had just resumed sales of Note 7 devices to new customers on Wednesday. However, under the company’s standard “remorse” policy that lets customers return devices within 14 days, customers with a replacement device or new Note 7 could exchange it, the firm said.
While a Verizon company representative declined to comment, an AT&T representative was not immediately available for comment.
As part of the official recall, any owner of the recalled Note can get a refund and all carriers are still offering ability to exchange an original Note 7 for a refund or credit toward another device.
Recode says that the new measures to handle Galaxy Note 7 complaints has been put forward only by Sprint and it is the first carrier to do so. The company said that it “is working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones.”
“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” a Sprint representative told Recode.
According to the phone’s owner, the phone that exploded aboard the plane was a replacement Galaxy Note 7 from AT&T.
(Adapted from CNBC)